The terms, written
to be read.

Terms & Conditions

These terms govern your use of this website and any booking, purchase or executive registration made with VIZVAKUR BHARATH PVT LTD ("the Company", "we", "us"). By using the site or transacting with us, you accept them.

Bookings and confirmations

• An enquiry is not a booking. A booking exists only once the Company has issued a written confirmation against a received payment.
• Quoted package prices are per person on twin-sharing occupancy and exclude airfare unless the itinerary states otherwise.
• Prices are held for the validity period stated on the quotation. After that period, rates may be re-costed to reflect supplier, currency or tax changes.
• Where a named hotel becomes unavailable through no fault of ours, we will offer an alternative of equal or higher standard and inform you before travel.

Travel documents and visas

• Holding a valid passport, visa, permit and any required health documentation is the traveller's responsibility.
• We assist with visa documentation and appointments for the destinations we sell. The grant or refusal of a visa is entirely the decision of the relevant consulate, and no refund of non-recoverable costs can be made where a visa is refused.

Conduct and liability

• The Company acts as a coordinator between the traveller and independent suppliers — airlines, hoteliers, transport operators and ground handlers.
• We are not liable for loss, delay, injury or damage arising from acts of those independent suppliers, or from events beyond reasonable control such as weather, strikes, civil disruption or governmental action.
• Travel insurance is strongly recommended for all international departures and is mandatory on certain itineraries.

Product purchases

• Product descriptions, images and specifications are provided in good faith. Colour reproduction on screen may vary from the physical article.
• The Company operates a policy of revising product specification in line with customer feedback. The specification supplied is the one current at the date of your order.

Privacy Policy

We collect only what we need to serve you, verify identity where the law requires it, and meet our statutory obligations.

What we collect

• Contact data — name, email address, telephone number and postal address.
• Booking data — traveller names, dates of birth, passport details and any accessibility or dietary requirements you disclose.
• KYC data — identity and address documents, PAN details and bank account details, collected only from customers who register for the executive programme.
• Transaction data — records of payments, invoices, commission calculations and TDS deductions.
• Technical data — IP address, browser type and pages visited, used to keep the site secure and working.

How we use it

• To arrange and deliver the trip or order you asked for.
• To verify KYC submissions and to operate the executive programme lawfully.
• To raise invoices, deduct TDS and file the returns the law requires of us.
• To respond to enquiries and to notify you of changes to a booking.

Who we share it with

• Suppliers who need it to deliver your booking — airlines, hotels, transport operators, visa services.
• Payment processors and banks for the purpose of collecting payment and remitting commission.
• Statutory and regulatory authorities where we are legally obliged to disclose.
• We do not sell personal data to third parties for marketing.

Retention and your rights

• KYC, invoice and tax records are retained for the period statutory law requires.
• You may request access to, correction of, or deletion of your personal data by writing to the grievance officer named below. Deletion requests cannot override records we are statutorily required to keep.

Refund & Cancellation Policy

Tour package cancellations

Cancellation charges are calculated on the total package value and depend on how many days before departure written notice reaches us:

• More than 45 days before departure — booking amount retained, balance refunded.
• 45 to 31 days before departure — 25% of the package value retained.
• 30 to 16 days before departure — 50% of the package value retained.
• 15 to 8 days before departure — 75% of the package value retained.
• 7 days or fewer before departure, or no-show — no refund.

Airfare, visa fees, insurance premiums and any supplier charge that is non-refundable at source remain non-refundable regardless of notice period. Peak-season, group and charter bookings may carry stricter terms, which will be stated on the quotation.

Product returns

• Report damage, defect or an incorrect item within 7 days of delivery, with photographs and the invoice number.
• Verified claims are resolved by replacement, or by refund to the original payment method where replacement is not possible.
• Consumable, personal-care and hygiene items cannot be returned once the seal is broken, except where the item is defective.
• Approved refunds are processed within 7 to 14 working days of the returned item being received and verified.

Cancellation by the Company

Where the Company cancels a departure, you may take a full refund of all amounts paid to us, or transfer the value to an alternative departure. The Company's liability is limited to the amount actually received from you.

Shipping & Delivery

• Orders are dispatched within 2 to 4 working days of payment realisation.
• Metro deliveries typically arrive within 3 to 6 working days; other locations within 5 to 10 working days.
• A tracking reference is sent to the registered email address and phone number on dispatch.
• Delivery to addresses outside courier serviceability may be refused, in which case the order is refunded in full.
• Travel documents, vouchers and e-tickets are delivered electronically to the registered email address.

KYC Policy

Customers who wish to promote the Company's services and products must complete Know Your Customer verification before any promotional or commission activity is enabled.

• All copies of KYC documents must be uploaded to the Company against the customer's registration ID, in the manner government rules prescribe.
• The KYC data submitted is verified by the Company. Nothing is enabled until verification succeeds.
• After KYC verification, an Executive ID is issued, and the items the customer promotes or sells are registered against it.
• Documents that are illegible, expired, altered or inconsistent with the registration details will be rejected, and re-submission requested.
• The customer is responsible for keeping their KYC record current. A change of address, bank account or PAN must be notified promptly.
• Submitting false or forged documentation results in immediate suspension of the Executive ID and forfeiture of unpaid commission, without prejudice to any legal remedy available to the Company.

Commission & TDS Policy

If a customer is satisfied with the use of the Company's services and products, they may promote them as they wish. Where they do so through a verified Executive ID, the following applies.

How commission is earned

• Commission is payable on sales of the services and products registered against the Executive ID, at the rate published for that category at the time of sale.
• Commission accrues only on sales that are completed, paid for in full and not subsequently cancelled or returned.
• Where a sale is later refunded or a product returned, any commission already credited on it is reversed against future payouts.

Invoicing

• Sales invoices are generated automatically, in the format government regulations require, for all items purchased and sold by customers through the platform.
• Commission statements are made available against the Executive ID and show the sale, the applicable rate, gross commission, TDS deducted and net payable.

Payment and tax

• Commission earned from a sale is credited directly to the bank account registered by the executive. The Company does not pay commission in cash or to third-party accounts.
• Every commission paid by the Company has TDS deducted at the rate government rules prescribe.
• The TDS so deducted is credited against the PAN card registered by the customer, and will be reflected in the relevant statutory statement for that PAN.
• It is the executive's responsibility to declare commission income in their own tax return. The Company does not provide tax advice.

Conduct of executives

• Executives must describe services and products accurately and must not make claims the Company has not published.
• Executives may not represent themselves as employees or agents of the Company, or enter into commitments on its behalf.
• The Company may suspend or terminate an Executive ID for misrepresentation, KYC failure or conduct that damages customers or the Company's standing.

Disclaimer

• Content on this website is provided for general information. While we take care to keep it accurate, we do not warrant that every detail is free of error or entirely current.
• Photography on this site is illustrative of destination and product categories and may not depict the exact property, room, vehicle or article supplied.
• Prices, itineraries, inclusions, product line counts and commission bands shown are indicative and subject to change without notice. The rate confirmed on your quotation or invoice prevails.
• Nothing on this site constitutes an offer capable of acceptance, financial advice, medical advice or a guarantee of earnings. Commission depends entirely on actual sales made.
• External links are provided for convenience. We are not responsible for the content or practices of external sites.

Grievance Officer

If you have a complaint about a booking, an order, your KYC record or how your data has been handled, write to the grievance officer. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.

• Company — VIZVAKUR BHARATH PVT LTD
• Address — 204, First Floor, Sapphire Chambers, Baner Road, Baner, Baner Gaon, Haveli, Pune 411045, Maharashtra, India
• Email — grievance@vizvakurbharath.com
• Telephone — +91 90000 00000
• Hours — Monday to Saturday, 9:30am – 6:30pm IST

These policies are governed by the laws of India, and the courts at the Company's registered office location have exclusive jurisdiction over any dispute arising from them.

Note for the site owner: this page is a drafted starting point built from the company description supplied. Have it reviewed by your legal advisor and replace the placeholder address, telephone numbers, email addresses, cancellation slabs and commission bands with your verified details before going live.